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SANYON GROUP

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FAQ

    • Q. What products do you supply?

      Sanyon Group stock over 1,000,000 bearings and engineering spares from some of the worlds leading brands including SKF, NSK, FAG, Timken and IKO.
      We also stock maintenance products, lubricants and greases for all your maintenance needs, whether you require tools for removing and replacing bearings, or an industrial grease to make sure your equipment is running at its optimal performance, we can supply you the industry best products from manufacturers like SKF, Shell, Molykote and Loctite.
      We are certain we can find and source the products you require to get your machinery back up and running as soon as possible.

      Q. What brands do you have in stock?

      At Sanyon Group we supply the highest quality bearings and ancillary products to all our customers across the world.
      Working with well known brands such as SKF, FAG, NSK, Timken, Shell and Molykote, we know we are giving our customers quality products every time they order.
      If you require any other brands that we do not have listed, our team can find and source the brands that you require.
      For the full list of brands we supply visit our Brands Information Page

      Q. Where do you source all your stock from?

      All the products we sell are bought either Directly from the manufacturers or through their approved supplier network, so we can guarantee that you only receive 100% genuine products every time you place an order with us.

      Q. How do I know I am getting genuine products?

      We offer full certification with all the products we sell, you can ask for Certificate’s of Conformity or Certificate of Analysis at the time of placing the order and we will issue these with your Order
      (this may incur a small cost depending on the manufactures terms and conditions).

      Q. What experience do you have in the market?

      Sanyon Group was established in 2012, but our staff have a combined 50 experience in the bearing industry, and all our staff pride themselves on gaining new product knowledge every day through industry training and engineering shows.
      Our customers come from over 110 countries worldwide which has meant that Sanyon Group is a multi-award-winning export company, winning such awards as;
      British American Business Chase Awards for Transatlantic Trade 2016
      PD Ports BQ Award for Ecommerce Exporter of the Year 2017, 2018
      Federation of Small Business Regional Exporter of the Year 2017
      British American Business Transatlantic Growth (TAG) Awards 2018
      PD Ports Northern Powerhouse Export Team of the Year 2019
      We supply products to some of the largest industries including Marine, Aerospace, Rail, Automotive and Precision Engineering, so we are confident with our vast experience in multiple different industries we can meet and exceed your expectations.

      Q. Are you ISO accredited?

      In 2018 Sanyon Group achieved the ISO 9001:2015 status, which is a recognition of our business quality.
    • Q. What can I do if I can’t find the bearing I need on your website?

      While our website is always being updated with new products and brands, we cant guarantee that we have the product you require on our website.
      Do not fear, if you cant find the product on our website you can give our helpful and friendly sales staff a call on +00852-30501920 or email sales@sanyongroup.com and they will endeavour to find what you require to get your machinery up and running as quickly as possible to help reduce your downtime to a minimum.

      Q. What is the difference between open type, rubber seals or metal shields?

      This question normally comes down to the environment the bearings are being used it. For example, if the bearing is being used in a moist environment then you’d choose rubber or metal as the metal is more likely to rust.
      If the environment is very contaminated, then you might choose a rubber seal to keep the contaminants from damaging the inside of the bearing.
      Your decision could also come down to the temperature the bearing needs to work to or the speeds it needs to reach.

      Q. What is C3 clearance?

      The internal clearance of a bearing refers to the room around the balls or rollers where they sit between the inner and outer race. When a bearing is working, they heat up and the balls/rollers expand causing friction.
      This is known as the limiting speed; what speed can the bearing do with all factors considered?
      If a bearing has C3 clearance it is defined as having a greater internal clearance. This means that the balls/rollers can expand a bit more before the friction starts to limit its speed.
      The difference between a C3 bearing and a standard clearance bearing isn’t visible; the amount of extra clearance is tiny, but still helps with bearings performance.

      Q. What is C3 clearance?

      The internal clearance of a bearing refers to the room around the balls or rollers where they sit between the inner and outer race. When a bearing is working, they heat up and the balls/rollers expand causing friction.
      This is known as the limiting speed; what speed can the bearing do with all factors considered?
      If a bearing has C3 clearance it is defined as having a greater internal clearance. This means that the balls/rollers can expand a bit more before the friction starts to limit its speed.
      The difference between a C3 bearing and a standard clearance bearing isn’t visible; the amount of extra clearance is tiny, but still helps with bearings performance.

      Q. How do I remove a seal or shield from my bearing?

      There are two main kinds of seal used with bearings: Rubber seals and metal shields.
      In terms of maintenance, both types of seal can easily be removed by using dowel tool or small screwdriver
      To remove the seal, slide the end of the tool, or whatever you choose, around the edge of the seal until it slides underneath. The seal will simply pop off, and you can then see the small balls inside the bearing.
      Be aware that while you can remove a rubber seal, you can put the seal back on (if you do not damage during removal), you can’t do that with the metal shields as they distort when removed.

      Q. My bearing says on it DU/RS but you have sent me DDU/2RS is this correct?

      The DU/RS reference refers to a single seal and DDU/2RS refers to a bearing with a seal on both sides of the bearing.
      Certain manufacturers have different references on their bearings and some put the references on the seals or shields, which means that they may put the reference down as a DU/RS as that bearing can then be used for either a single sealed/shielded bearing or a bearing with a seal on both sides of the bearing.

      Q. What is an ABEC rating?

      The ABEC scale is an industry accepted standard for ball bearing tolerances.
      It was developed by the Annular Bearing Engineering Committee (ABEC) of the American Bearing Manufacturers Association (ABMA).
      There are five classes, going from the widest tolerances to tightest: 1, 3, 5, 7, and 9.
      Higher ABEC classes provide better precision, efficiency, and greater speed capabilities, but do not necessarily mean that the bearing can reach higher operating speeds.
      Additionally, the ABEC rating does not specify many other critical factors, such as smoothness of the rolling contact surfaces, ball precision, and material quality.
    • Q. Is there a minimum order quantity?

      No. We do not have a minimum order quantity. However, on certain order values we do offer free delivery.
      See delivery page for more information

      Q. Are my bearings in stock?

      We stock over 1,000,000 products from the leading brands in the market.
      We strive to keep most of our products in stock but if any of our stock lines are low or empty, we will replenish the stock the very next day. You never have to wait too long for us to get your products in if we do not have the item in stock at the time of order.
      If you cannot find a bearing on our website, please contact our sales team on +00852-30501920 . We are often able to source hard to find bearings.

      Q. How can I pay for my order?

      We offer a few different payment methods on our e-commerce store including;
      All major credit and debit cards (Visa, Mastercard, American Express)
      PayPal
      Amazon Pay
      Apple Pay
      We also accept payments by bank transfer and 30-day credit terms. Please call our sales team for more information.

      Q. Do you deliver to my country?

      We have shipped to some of the most remote corners of the globe from the Netherlands Antilles to Alaska, 110 countries and counting we ensure we can reach all our customers when they need us.
      We ship all our products using our delivery partner DHL and can reach most destinations within 3 days of order.
      Please see our delivery page for more information

      Q. When am I going to receive my order?

      The majority of our orders reach their destination within 1-3 working days of order, and once your order is placed you will receive your tracking information so you can always check where your parcel is in transit.
      Please see our delivery page for more information

      Q. Do I pay the Tax and Duty?

      UK and Europe – VAT will be charged at the checkout stage and will be refunded if a valid VAT number is supplied
      USA – All taxes and duties are payed by Sanyon Group, so you don’t have to worry about your package being held up in customs.
      Rest of the World – Taxes and Duties will have to paid within the destination Country (these will differ depending on the Country) DHL will contact you and let you know how much is needed for the shipment to get to its final destination - our sales team would be happy to clarify any of these points at the point of Order.

      Q. What do I do if I have an issue with the checkout?

      Although we live in a technological age, sometimes our technology can fail us, and we at Sanyon Group cannot guarantee that every time you try and place an order everything will work perfectly first time, so for this we can only apologise, and hope that you won’t lose faith with us because of this.
      If you are having issues with the checkout, sometimes this can be down to the browser that you are using or the device you are working on, we recommend using Google Chrome or Mozilla Firefox when placing an order, as we have found some customers using internet explorer have found difficulties in the checkout section of our site.
      Alternatively, you could contact our sales team on +00852-30501920 and they will be able to take the order over the phone and help you to get your order placed and reduce your machine downtime.

      Q. How do I return my bearings?

      At Sanyon Group we pride ourselves in providing you with exceptional levels of customer service which extends to our returns policy. We endeavour to make every effort to fulfil valid requests for returns and will refund authorised returns as promptly as possible.
      However, please do not return any stock to us without first contacting us to discuss the return of your unwanted items. No returned goods will be accepted without our previous authorisation and goods return number.
      Should you wish to return any unwanted orders, please contact us with the following details:
      Your contact details (Name, address, e-mail and telephone number)
      What you would like to return
      Your date of purchase
      An acceptable reason for return
      Order/invoice number
      We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
      See returns page for more information

      Q. The product I received isn’t quite the same as the product I ordered, why would this be?

      Sometimes the products that have been ordered have been updated/replaced/obsolete, so in these instances we will endeavour to supply you the latest/most up to date product we can.
      R&M, Hoffmann and Pollard were all British bearing manufacturers in the 1960/1970’s but all merged into one company called RHP, so if you have ordered one of the old branded bearings we will try and source an exact replacement but if they are no longer available, we will offer you the equivalent product in RHP.
      Some manufacturers update their products and change the suffixes, for instance, FAG recently brought out an updated range of products called the X-Life range, these products are the same basic bearings but they have been improved so they may have an extended lifespan, these products will have an XL in the reference, but they are the same bearing.
      FAG also brought out a new range of Deep Groove Radial Ball Bearings, which are the C series, these bearings have a slightly different reference on them from the original parts but once again they are the same bearing just an improved version of it, so the references have changed from 2ZR/2RSR to C-2Z/C-2HRS.

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    RM 1302 13/F CHEONG K BUILDING 86-86 VOEUX ROAD CENTRAL HK
    00852-30501920 (Working 8:00-11:50 13:35-17:30)
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